Call us.Then read the rest.
If you have been treated here and something does not look or feel right, the first thing to do is phone the clinic. You will not be wasting anybody's time.
Which of these are you looking at?
Most of what gets reported after a treatment is ordinary and settles on its own. A small number of things are not, and for those the difference between calling at hour two and hour twelve is the whole story. That is the only reason this page exists.
Call now Do not wait to see if it settles
- Skin that has gone white, pale or mottled and stays that way, especially if it appeared during or soon after an injection
- Pain that is severe, or pain that is getting worse rather than settling
- Any change in your vision, including blurring, double vision or loss of vision
- A dusky, purple or blue patch in or around the treated area
- Skin that feels cold to the touch in the treated area
- Difficulty breathing, swallowing or speaking, or swelling of the mouth, tongue or throat
- A spreading rash, a fever, or an area that is hot, red and enlarging
If the clinic is closed and you are seeing one of these, go to your nearest emergency department. Call 911 for any difficulty breathing, swallowing or speaking.
Tell us Worth a call in opening hours
- A lump, a ridge or an edge you can feel under the skin
- Swelling or bruising that is more than you expected, or is not settling
- One side sitting differently from the other
- A brow or an eyelid that has dropped
- A small area of redness, tenderness or a spot at an injection point
- Anything at all that is worrying you, including something you cannot name
None of these are emergencies. All of them are worth a phone call rather than a fortnight of worrying, and none of them are billed as a new appointment.
This page does not tell you how to treat it yourself, on purpose. Massaging, heating, cooling or taking something before a nurse has assessed you can make the assessment harder, and with a suspected vascular problem it costs time you cannot get back. Describe it to us and let a clinician decide what happens next.
What happens when you phone.
The site tells you to ask any clinic whether it stocks hyaluronidase, what its complication protocol is, and how you reach a clinician. It would be poor form to ask you to ask, and then not answer it here.
- You reach the clinic, not a queue Call 647-333-6805. Say that you have been treated here and what you are seeing. Describing it plainly is enough; you do not need the right words for it.
- A nurse assesses it Your treatment record is here, including what was used, where, and how much, which is most of what an assessment needs. If it is one of the urgent signs, you are seen rather than scheduled.
- Hyaluronidase is on site The enzyme that dissolves hyaluronic acid filler is kept at the clinic rather than ordered in. That is the single most important thing to know about a filler complication, and it is why the site tells you to ask every clinic whether they stock it.
- The plan is signed off by a Nurse Practitioner Alex Dinovich is an authorised prescriber, so a prescription-level decision can be made here rather than referred back out to a family doctor who has not seen the treatment.
Our hours, and what to do outside them.
- Mon, Tue, Thu9am-7pm
- Wed9am-5pm
- Fri, Sat9am-4pm
- SunClosed
Call 647-333-6805 whatever the time. A message left the moment you notice something is more use to us than one left in the morning.
We do not run a 24 hour clinical line, and we are not going to imply that we do. If the clinic is closed and what you are seeing is on the "call now" list, use emergency care rather than waiting for us. Ontario's Health811 service gives health advice by phone or online at any hour.
What people ask when something is wrong
Will I be charged for a review appointment?
No. Follow-up is part of the treatment. Our position, written on the refunds page and not just said here, is that we would always rather see you than have you worry at home. Coming in to have something looked at is not a new treatment and is not billed as one.
Do you actually keep hyaluronidase on site?
Yes. It is kept at the clinic, and it appears on our published price list at $99 for its planned use, which is dissolving filler somebody wants removed or adjusted. In an emergency it is part of the response, not a line on an invoice. We publish this because the site tells you to ask every clinic the question, and it would be poor form to ask it and not answer it.
What if it is outside your opening hours?
The clinic is open Mon, Tue and Thu 9am to 7pm, Wed 9am to 5pm, Fri and Sat 9am to 4pm, and closed Sunday. Call 647-333-6805 first, whatever the time, because a message left the moment you notice something is more use than one left in the morning. If the clinic is closed and what you are seeing is on the urgent list above, do not wait for us: go to your nearest emergency department, or call 911 if there is any difficulty breathing, swallowing or speaking. Ontario's Health811 service is also available by phone or online for advice at any hour.
I feel silly calling about something small.
Call anyway. Almost everything that gets reported turns out to be ordinary and settles, and the few that are not are exactly the ones where hours matter. Nobody here will make you feel foolish for a phone call, and we would rather field ten that are nothing than miss the one that is not.
Should I try to fix it myself first?
No, and this page deliberately does not tell you how. Massaging, heating, cooling or taking something before you have been assessed can make an assessment harder and, in the case of a suspected vascular problem, can cost you time you cannot get back. Call, describe it, and let a nurse decide what happens next.
What if I was treated somewhere else?
Call your treating clinic first. They have your record, they know what was used and where, and that information genuinely changes the response. If you cannot reach them and what you are seeing is on the urgent list, use emergency care rather than waiting. We are not able to manage another clinic’s complication from a phone description, and it would not be safe to pretend otherwise.
Is a lump after lip filler normal?
Feeling something under the skin in the first days is common and often settles as swelling goes down and the product integrates. That is not the same as it being nothing. Tell us, let a nurse feel it, and you will get a straight answer about whether it needs anything doing. A lump that is painful, that is growing, or that comes with redness and heat is one to call about promptly rather than watch.
My eyelid or brow has dropped after anti-wrinkle injections.
Tell us. It is not an emergency and it is not permanent, because the effect of a neuromodulator wears off. What we will not do is put a number of weeks on this page, because your own timeline depends on your dose and your muscle and belongs in a conversation rather than a web page. There are sometimes things that help in the meantime, and whether any of them apply to you is a clinical judgement made after looking at you.
Ask every clinic these three things.
Do you keep hyaluronidase on site. Who assesses me if something goes wrong, and what are their credentials. Is a review appointment charged for. You are entitled to a straight answer from any clinic, including this one, and a clinic that cannot give one is telling you something.