Refunds, Returns and Deposits

Last updated September 15, 2026.

Our aim is that you know where you stand before you book or buy, not afterwards. These terms are written to protect your safety, to keep products we dispense clinically sound, and to stay consistent with Ontario consumer standards.

The short version

Aesthetic consultations are free.
Services already performed are not refunded, because outcomes vary from person to person and cannot be guaranteed.
Deposits are non-refundable, but transferable with enough notice.
Prepaid packages, promotions and medical-grade skincare are final sale.
Promotions cannot be refunded, exchanged, credited or transferred.
None of this removes your rights under Ontario consumer protection law.

Consultations

Aesthetic consultations are free, so there is nothing to refund. If you cannot make one, let us know so the appointment can go to somebody else. An initial naturopathic consultation with Dr. Erica Vriend is a separate paid appointment at $220 and is covered by the cancellation terms below. A ten minute naturopathic meet and greet is complimentary.

Cancellations

Your appointment time is reserved especially for you. Please give at least 24 hours' notice if you need to cancel or reschedule. Cancellations made with less than 24 hours' notice are subject to a $50 cancellation fee.

To cancel or reschedule, contact the clinic directly using the details at the bottom of this page.

Deposits

Where an appointment requires a deposit, the amount is confirmed with you when you book. All appointment deposits are non-refundable. A deposit reserves clinical time, staff, treatment rooms and other clinic resources for you.

A deposit may be transferred to another appointment when sufficient notice is given in line with the cancellation terms above.

One deposit is fixed and published: Sculptra treatments require a $300 deposit before your appointment, so your solution can be prepared in advance. It is applied to the cost of your treatment.

Treatments already performed

We do not offer refunds on treatments or services. Medical and aesthetic procedures produce results that vary from person to person, outcomes cannot be guaranteed, and a refund is not provided once a service has been performed.

That is not the end of the conversation. If you have concerns about your treatment or your result, contact the clinic. Our team will assess your concerns and provide appropriate follow-up care, guidance, or a review appointment when one is indicated.

One thing worth saying plainly: if something is not settling the way we expected, call us. Follow-up is part of the treatment and we would always rather see you than have you worry at home.

Prepaid packages and promotions

All prepaid packages, promotional offers, discounted services, treatment series and promotional bundles are final sale and non-refundable.

That includes laser hair removal series, Morpheus8 packages, facial series, injectable promotions, event offers, flash sales, prepaid treatment credits, and any other service bought at a promotional or discounted price.

Promotions

No refunds, exchanges, credits or transfers are provided for prepaid promotions.

Regularly priced packages

Unless the promotional terms say otherwise, regularly priced prepaid packages do not expire. Neuromodulator plans carry the validity printed on each tier: twelve months on the Smooth Plan, twenty four on the Ageless Plan, thirty six on the Ultimate Plan.
The unused value may be transferred to another eligible treatment of equal value, only at the discretion of clinic management.
A package cannot be transferred to another client without written approval from clinic management.

If you become medically unsuitable

If you buy a regularly priced package and are later found medically unsuitable for a specific treatment, because of a new medical condition, a medication, pregnancy, breastfeeding, or a recommendation from a healthcare provider, the remaining value of your unused sessions may be transferred to another treatment approved by our medical team.

Refunds are not issued. Our team will work with you to find a safe and appropriate alternative.

Prepaid promotions remain final sale and non-refundable, including when you become medically unsuitable for the original treatment. Any accommodation or transfer offered in that situation is entirely at the discretion of clinic management and the medical team.

Training courses for professionals

Course fees secure a dated seat, a trainer, models and product for that cohort, so the terms are closer to those for a prepaid package than to a retail purchase.

A course deposit is non-refundable.
Course fees are non-refundable once the course has started.
Your seat may be transferred to a later cohort date, subject to availability, provided you give the clinic notice. The notice period is confirmed with the clinic when you register.
If we cancel or reschedule a course date, you may move to another date or have your fee returned in full.
Course places are not transferable to another person without the clinic's written approval, because registration is tied to your professional credentials and your scope of practice.

These terms are shown again at course checkout, and you confirm you have read them before payment is taken.

GlowBank membership

GlowBank has a minimum commitment of three months.

If you cancel before completing the minimum three months, you lose any accumulated rewards and discounts.
If you cancel after the minimum commitment, the money already deposited stays in your virtual wallet.
GlowBank funds have no cash value and are non-refundable.
Remaining funds can be used toward treatments or products at the clinic, including injectable treatments.
GlowBank funds do not expire.

You agree to these terms as part of enrolling. The written agreement you receive when you join is the authority if anything on this page and that agreement ever disagree.

Skincare and retail products

All medical-grade skincare and retail products are final sale and non-refundable. Because of health, safety and product integrity requirements, we cannot accept returned products after they have left the clinic. If you are unsure which product suits you, speak with our team before you buy. That is what the team is there for.

Damaged or missing on arrival. If an order arrives damaged or with items missing, tell us within two business days. Include your name, your order number, photographs of the damaged items or packaging, and a short description. We will arrange a replacement or another appropriate solution.

Replacement or clinic credit, in rare cases and only with prior approval. In rare circumstances, and only with prior approval from clinic management, a product replacement or clinic credit may be provided for an eligible retail item. The item must be unopened, unused, in its original packaging, and have at least two months remaining before its expiry date. A 25 percent restocking fee may apply.

What we cannot take back at all. For safety and product integrity, we cannot accept returns or issue credits for opened or altered products, items with broken seals, improperly stored items, expired items, promotional bundles or kits, or clearance and final-sale merchandise.

If you experience irritation or a suspected reaction, stop using the product and contact the clinic for guidance. A reaction does not automatically qualify a product for a refund or an exchange, but it does need to be reviewed by us.

Gift cards

Gift cards purchased at full value do not expire. Promotional or bonus gift cards may carry an expiry date, which is stated clearly at the time it is issued.

Gift cards are transferable, so you can pass one on to somebody else. They are non-refundable, have no cash value, and cannot be redeemed for cash.

Promotional pricing

Promotional pricing cannot be applied to a previous purchase. Discounts and promotional prices are valid only during the stated promotional period, and prices cannot be adjusted after a transaction has been completed.

All promotional purchases are final sale and non-refundable.

Change of mind

We do not provide refunds for a change of mind on any treatment, service, product, appointment deposit, gift card, prepaid package or promotion. Ask every question you have before you book or buy. We would much rather spend the time up front.

Your rights are not limited by this page

Nothing written here removes rights you have under Ontario consumer protection law. Where a term in this policy conflicts with those rights, those rights apply.

Policy updates

All terms, conditions, services and pricing are subject to change without notice. The current version of this policy is always the one on this page, with the date it was last updated at the top.

How to raise something

Talk to us first. Most of these situations are resolved by a phone call with the person who treated you, and we would rather hear about a problem early than read about it later.

Phone647-333-6805
Emailinfo@bradfordskinclinic.com
In person444 Holland St W, Unit #2, Bradford, ON L3Z 0G1