Refunds, Returns and Deposits

Last updated September 6, 2026.

Our aim is that you know where you stand before you book or buy, not afterwards. These terms are written to protect your safety, to keep products we dispense clinically sound, and to stay consistent with Ontario consumer standards.

The short version

Aesthetic consultations are free.
Services already performed are not refunded, because outcomes vary from person to person and cannot be guaranteed.
Deposits are non-refundable, but transferable with enough notice.
Prepaid packages and medical-grade skincare are final sale.
None of this removes your rights under Ontario consumer protection law.

Consultations

Aesthetic consultations are free, so there is nothing to refund. If you cannot make one, let us know so the appointment can go to somebody else. An initial naturopathic consultation with Dr. Erica Vriend is a separate paid appointment at $220 and is covered by the cancellation terms below. A ten minute naturopathic meet and greet is complimentary.

Cancellations

Your appointment time is reserved especially for you. Please give at least 24 hours' notice if you need to cancel or reschedule. Cancellations made with less than 24 hours' notice are subject to a $50 cancellation fee.

To cancel or reschedule, contact the clinic directly using the details at the bottom of this page.

Deposits

Where an appointment requires a deposit, the amount is confirmed with you when you book. Deposits secure clinical time and resources. They are non-refundable, but may be transferred to another appointment when notice is given in line with the cancellation terms above.

One deposit is fixed and published: Sculptra treatments require a $300 deposit before your appointment, so your solution can be prepared in advance. It is applied to the cost of your treatment.

Treatments already performed

We do not offer refunds on treatments or services. Medical and aesthetic procedures produce results that vary from person to person, outcomes cannot be guaranteed, and a refund is not provided once a service has been performed.

That is not the end of the conversation. If you have concerns about your result, contact the clinic to arrange a clinical review. Your provider will assess your concerns, where you are in the healing timeline, and your treatment record, and will then discuss appropriate follow-up care with you.

One thing worth saying plainly: if something is not settling the way we expected, call us. Follow-up is part of the treatment and we would always rather see you than have you worry at home.

Prepaid packages, plans and programs

All prepaid packages are final sale and non-refundable. That includes laser hair removal series, Morpheus8 packages, facial series, signature injectable plans, full face combinations, skin condition programs and promotional bundles.

A package may be transferred to another treatment of equal value at management's discretion, subject to clinical suitability. Packages are not transferable to another client unless clinic management approves it case by case.

Unless a promotion states otherwise, prepaid packages do not expire. Neuromodulator plans are the exception and carry the validity printed on each tier: twelve months on the Smooth Plan, twenty four on the Ageless Plan, thirty six on the Ultimate Plan.

If you become medically unsuitable. If you buy a package and are later found unsuitable for a specific treatment, because of a new health condition, a medication, or your provider's recommendation, the remaining value of unused sessions may be transferred to another treatment approved by our medical team. A refund is not offered in these cases, but we will find you a safe and appropriate alternative.

Training courses for professionals

Course fees secure a dated seat, a trainer, models and product for that cohort, so the terms are closer to those for a prepaid package than to a retail purchase.

A course deposit is non-refundable.
Course fees are non-refundable once the course has started.
Your seat may be transferred to a later cohort date, subject to availability, provided you give the clinic notice. The notice period is confirmed with the clinic when you register.
If we cancel or reschedule a course date, you may move to another date or have your fee returned in full.
Course places are not transferable to another person without the clinic's written approval, because registration is tied to your professional credentials and your scope of practice.

These terms are shown again at course checkout, and you confirm you have read them before payment is taken.

GlowBank membership

GlowBank has a minimum commitment of three months.

If you cancel before completing the minimum three months, you lose any accumulated rewards and discounts.
If you cancel after the minimum commitment, the money already deposited stays in your virtual wallet.
GlowBank funds have no cash value and are non-refundable.
Remaining funds can be used toward treatments or products at the clinic, including injectable treatments.
GlowBank funds do not expire.

You agree to these terms as part of enrolling. The written agreement you receive when you join is the authority if anything on this page and that agreement ever disagree.

Skincare and retail products

All medical-grade skincare and retail products are final sale and non-refundable. Because of health, safety and regulatory standards, we cannot accept a product back once it has left the clinic. If you are unsure which product suits you, ask us before you buy. That is what the team is there for.

Damaged or missing on arrival. If an order arrives damaged or with items missing, tell us within two business days. Include your name, your order number, photographs of the damaged items or packaging, and a short description. We will arrange a replacement or another appropriate solution.

Credit notes, in rare cases and only with prior approval. A credit note or product replacement may be issued for eligible retail items. Those items must be unopened, unused, in their original packaging, and have at least two months remaining before their expiry date. A 25% restocking fee may apply.

What we cannot take back at all. For safety and product integrity, we cannot accept returns or issue credits for opened or altered products, items with broken seals, improperly stored items, expired items, promotional bundles or kits, or clearance and final-sale merchandise.

If you experience irritation or a suspected reaction, stop using the product and contact the clinic for guidance. A reaction does not automatically qualify a product for a refund or an exchange, but it does need to be reviewed by us.

Gift cards

Gift cards purchased at full value do not expire. Promotional or bonus gift cards may carry an expiry date, which is stated clearly at the time it is issued.

All gift cards are non-refundable and cannot be redeemed for cash.

Promotional pricing

Promotional pricing cannot be applied retroactively to a previous purchase. Discounts are valid only during the stated promotional period and cannot be adjusted once a transaction is completed.

Change of mind

We do not offer refunds for change of mind on any service, product, deposit or package. Ask every question you have before you book or buy. We would much rather spend the time up front.

Your rights are not limited by this page

Nothing written here removes rights you have under Ontario consumer protection law. Where a term in this policy conflicts with those rights, those rights apply.

All terms, conditions and pricing are subject to change without notice. Any update to this policy appears on this page, with the date at the top.

How to raise something

Talk to us first. Most of these situations are resolved by a phone call with the person who treated you, and we would rather hear about a problem early than read about it later.

Phone647-333-6805
Emailinfo@bradfordskinclinic.com
In person444 Holland St W, Unit #2, Bradford, ON L3Z 0G1